Frequently Asked Questions

1. Where is it delivered? 

  • We deliver out of our small food market in Baltimore Maryland (Rooster & Hen) and drop off at Oella Mill Apartments Lobby (very welcoming!) just steps away from Historic Ellicott City on Mondays at 4:30 pm (and you can fetch your box until 8pm there!) . 
  • Parking at the Mill is ample and a building concierge is on site. 
  • OR you may collect your box AT our retail store, located in Cross Street Market in Federal Hill, Baltimore.

2. What comes in my crate?

  • Choose from 4 weekly crate options: Lucky Crate (2-3 meals & recipe inspiration from local chefs), Vegan Crate (same as Lucky Crate, but vegan), Gluten Free Crate, or Dinner Done (2-4 Meals both ready to eat or heat, made fresh by local chefs. The boxes come with two meals minimum, but some families are smaller and can stretch it out to more meals).

3. Why don’t I just order a mainstream box that has beautiful commercials on TV? What makes Lucky Pantry so dang special?

  • Lucky Pantry is special and different for a few reasons. Most of our produce very local and organic. Our business supports farms in Baltimore County. Those farms have good growing practices that help purify the Chesapeake Bay Watershed. Plus, we include recipes from renowned local chefs, and even some of the local restaurant specialties! 

4. I have a special dietary requirement or preference, such as gluten-free, vegan, or a general hatred of tomatoes. Can you accommodate me?

  • Email us! 

5.  How am I charged? 

  • You are charged monthly, the same amount, regardless of how many weeks are in the month. All crate options are $260/month

6. Can I quit any time?

  • You can quit any time, but if you have paid for a month in advance, that month will not be reimbursed or prorated. Your billing will end at the end of the cycle that you have paid for. For example, if you choose to cancel on March 15th, and you’ve already paid for March, then your last box will come on the last Monday in March, and no boxes will come in April. 

7. When are they delivered? 

  • The crates are delivered on Mondays (at 4:30 pm) to Oella Mill Apartments Lobby. If you will not be able to receive your box on a particular Monday (or any Monday, for that matter) your other option is to stop by the store to pick it up (no extra charge). Accommodations should be worked out in advance by emailing us or mentioning the request in the NOTES section of your checkout process. 

8. When does it start?

  • Your box will be delivered next Monday, if you joined on or before Wednesday of this week.

9. How much does it cost exactly?  

  • Lucky Crate, Vegan Crate, Gluten-Free Crate and Dinner Done Crate $65 weekly

10. Some Mondays are holidays. Do you still deliver?

  • Yes. We will plan to deliver on any holidays except for Thanksgiving, Christmas, New Year's Eve, New Year's Day. Those and any other scheduling conflict on our side will be communicated over email well in advance, and an alternate drop off day will be announced. 

11. I signed up a few days ago, and I’m not getting any communication from you. 

  • Email us to confirm that we have all of your information correct on our side. 

12. I read all this stuff and my question still wasn’t answered!

  • Email us!